Privacy Policy
This Privacy Policy describes how Urban Edge Services LLC, doing business as NexgenSim (“we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit or make a purchase from nexgensim.com (the “Site”).
1. Information We Collect
When you visit the Site, we collect certain information necessary to process your orders and provide a seamless experience.
Information Collected Directly from You
- Account Details: Name, email address, and account credentials when you register.
- Order Information: Shipping address, billing address, and phone number when you make a purchase.
- Communication Data: Information you provide when contacting our support team at support@nexgensim.com.
Information Collected for Site Functionality
To provide you with a seamless experience (such as maintaining your login session or keeping items in your shopping cart), we store certain information related to your visit. This data is essential for the basic operation of our Site.
2. How We Use Your Information
We utilize the information we collect for the following purposes:
- /Order Fulfillment: To process payments, arrange for shipping, and provide you with invoices and order confirmations.
- /Support & Communication: To respond to your inquiries and provide updates regarding your account or orders.
- /Security: To protect our Site and your account from fraudulent activity.
3. Data Storage and Third Parties
NexgenSim utilizes secure, modern infrastructure to protect your personal information.
Infrastructure & Storage
We utilize trusted backend infrastructure and cloud storage providers to host our site and store your data on secure servers.
Payment Processing
We use Stripe to securely process all payments. When you make a purchase, your payment information is handled directly by Stripe. We do not store your full credit card or financial details on our own servers. For more information, please see the Stripe Privacy Policy.
Service Providers
We share necessary information (such as name and address) with trusted shipping partners to deliver your simulation hardware and with service providers that help us communicate with you.
4. International Data Transfers
As a global provider of flight simulation hardware, we process and store information on servers located in various regions. By using the Site, you consent to the transfer of your information to countries outside of your own, where data protection laws may differ.
5. Your Rights
Depending on your location (such as the EU or UK), you may have rights regarding your personal data, including the right to access, correct, or delete your information.
To exercise these rights, please contact us at support@nexgensim.com.
6. Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
7. Contact Us
For more information about our privacy practices, or if you have questions, please contact us at:
Urban Edge Services LLC
DBA NexgenSim
10952 N Pusch Ridge View Pl
Tucson, AZ 85737
United States